Lifetime Guarantee
The Hunter Douglas Lifetime Guarantee is designed to ensure a thoroughly satisfying experience when selecting, purchasing and living with your window fashion products. If you are not thoroughly satisfied, simply contact Hunter Douglas Inc. at 1-800-789-0331 or visit hunterdouglas.com.
The Hunter Douglas Lifetime Guarantee includes a Lifetime Limited Warranty as described below:
Covered by a lifetime limited warranty
  • Hunter Douglas window fashion products are covered for defects in materials, workmanship or failure to operate
  • Operational cords for a full 7 years from the date of purchase (applies to shadings sold after January 1, 2008)
  • All internal mechanisms
  • Components and brackets
  • Fabric delamination
  • Hunter Douglas PowerRise®, PowerTilt™ and PowerGlide®, all with Platinum™ Technology, and all other Hunter Douglas motorization components are covered for 5 years from the date of purchase
  • Repairs and/or replacements will be made with like or similar parts or products
Not Covered by a lifetime limited warranty
  • Any conditions caused by normal wear and tear
  • Abuse, accidents, misuse or alterations to the product
  • Exposure to the elements (sun damage, wind, water/moisture) or discoloration over time (with the exception of EverWood® Collection alternative wood blinds which carry a "Satisfaction Guarantee" covering fading, yellowing, warping and bowing for the life of the product)
  • Failure to follow our instructions with respect to measurement, proper installation, cleaning or maintenance
  • Shipping charges, cost of removal and reinstallation

Different warranty periods and terms apply for commercial products and applications.
To Obtain Warranty Service
Contact your original dealer (place of purchase) for warranty assistance.
Visit hunterdouglas.com/customersupport <customer_support.jsp> for additional warranty information and frequently asked questions.
Contact Hunter Douglas Inc. at 1-800-789-0331 (9:00 AM - 8:00 PM EST) for technical support, certain parts free of charge, for assistance in obtaining warranty service or for further explanation of our warranty.
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